Refund & Exchange Policy

Refund Policy

Returns and Exchanges

  • We accept returns and exchanges within 30 days of the product's arrival. To be eligible for a return or exchange, the item must be in its original condition, and in the original packaging.

Return Process

  1. Initiate a Return: Contact our customer service team at info@tryvelore.com to initiate a return. Please provide your order number and the reason for the return.
  2. Return Authorization: Our team will provide you with a return authorization and instructions on how to return your item, please note that we do not provide a return label.

  3. Ship the Item: Use the following address for your return:

    803 Yong'an Mansion
    Nanyuan Residential Subdistrict
    Linping District, Hangzhou
    Zhejiang Province, China 311100

    We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item without tracking.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Replacement

  • If a product arrives damaged or malfunctioning, please contact us right away and we will immediately send out a replacement at no additional cost to the customer. Our priority is ensuring customer satisfaction, and we strive to resolve any issues quickly and efficiently. 

Exchanges

  • If you need to exchange an item for a different size or color, please contact our customer service team to initiate the exchange process. We will provide you with instructions on how to return the original item and will ship the replacement item once we receive the original.